I've had some really good customer service experiences today, so I thought I'd share them. I had to return a sweater that my Grannie got me for Christmas at Tabi. It was very nice, and very much what I was looking for (a black cardigan for cold teaching days) but a bit too big. So, they didn't have any in my size in the same style, but the lady there was so helpful. She found me a very similar one in my size (that happily, was on sale) and also helped me pick out some nice button up shirts to go with, also very good for teaching and also on sale. So I did end up having to shell out a bit of my own money, but I got 3 blouses and a sweater, so I was pretty happy. I felt like I was on Makeover Story, she was all like, you know, the bright pink looks fun, but I don't think it's you. Those of you who know me will find this odd, I'm all about the bright pinks etc. But she was right, it wasn't a good colour for me. So I'm all stylish, and next time I need teacher clothes, I have one more place to go. I told the lady that I'd never really considered Tabi a store where I could find stuff for me, more like my mom's store, but I guess I was wrong. Not that I'm going to start buying all my stuff there, but for some things, hey.
Experience #2 was with Toshiba. Sadly, my Pocket Rocket (PC) is defective, it's been recalled. Now, I did know this, but had been putting it off because my understanding of the problem was just that if you let the battery run out, you'd lose your data. So I'm thinking, I'll never let it run out! I am so clever! Bad news is that it's the battery is also a problem, it loses its charge with no help from you. I had charged it and not used it for a couple of weeks when I was away, and came back to a dead battery and no data. Unfortunate. I didn't have a lot of stuff on it, but it's a bit of a pain. Anyway, so I called Toshiba US and got this very French guy, reminiscient of the guy who taught Marge to bowl on the Simpsons. He was friendly, if a bit hard to understand, and gave me the number for the Canadian customer service since that would be easier for me. The lady there was also very nice, and they're sending a courrier box to my house to pick up my Pocket Rocket so I don't have to pay for anything. They'll take it and fix the battery and software and then send it back. She said it takes 3-5 business days, so I'm pretty happy. I'll keep you posted.
If you have a Toshiba e740, check your serial number and see if it's defective too. Canada or US