I just wrote such a good email to Sears. I mean, they won't think it's great I'm sure, but that's not the point. The bastards have had our tv for 3 weeks, and it's been over 2 months we've been trying to get it fixed. We've been calling every other day for about a week now, and they always told us it was being fixed "tomorrow". Grant got mad and called the store and told them he was going to get his money back because this is retarded. Anyway, the guy said something about there being a user fee, and then, magically, I get a phone call, our tv is fixed, and we can pick it up tomorrow. What a load of shit. I'm never buying from Sears again, if at all possible, and I'd like to suggest you all do the same. Customer service is so important. I haven't gotten ANY explanation as to why it took so long, or even an apology. That sure would have helped, honestly. I'm not hard to annoy, I'll admit, but I'm really easy to please too. An apology, a voucher for like, 20% off my next purchase or something, that would have been great. Now...I really just want to return the TV and start over with somebody else.